1. Scope of this Policy
Restora Calm (“Restora Calm”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our AI chat and digital wellness features (“AI Chat”). This Privacy Policy applies only to individuals physically located within the United States.
Restora Calm’s AI Chat is designed to support your mental well-being and help you navigate personal challenges. It is not a substitute for therapy or clinical care.
2. Information We Collect
IdentifiersName, email, login detailsAccount maintenance, communication
Inputs & OutputsContent you provide in AI chat and AI-generated responsesProvide & improve Service, AI training
Usage DataIP address, browser info, device type, engagement timeSecurity, analytics
Account InfoDemographics, account activity, communication preferencesBilling, service management
InferencesInsights derived from how you engage with the ServiceImprove Service
3. How We Use Your Information
We use collected information to:
- Operate, maintain, and improve the Service.
- Train and improve AI models and related wellness features.
- Monitor usage, ensure security, and detect misuse.
- Personalize recommendations and user experiences.
- Communicate with you about updates, features, and policy changes.
- Comply with legal, contractual, and regulatory obligations.
- Conduct de-identified or aggregated analytics, research, and product development.
Sensitive Personal Information (SPI)
Under California and other state laws, SPI may include health-related reflections, racial or ethnic origin, religious or philosophical beliefs, sexual orientation, or precise location.
- Not Required: You are not required to provide SPI to use Restora Calm.
- Default Handling: If you provide SPI, we will process it only as necessary to deliver the Service to you.
- Optional Consent: We will only use SPI for AI model training if you have given separate, explicit opt-in consent.
- Withdrawal: You may withdraw consent at any time by emailing careteam@restoracalm.com.
4. Sharing of Information
We may share information:
- With affiliates and subsidiaries in relation to the Services and in accordance with written agreements.
- With service providers and vendors who help facilitate the Service, including cloud providers, analytics services, and advisors on a need-to-know basis.
- With research partners using only aggregated or de-identified data.
- During business transfers such as mergers, acquisitions, or sales of assets, with notice to you.
- For legal compliance and public safety when required to protect vital interests, exercise legal rights, or comply with court orders.
We do not sell your personal information.
5. Your Privacy Rights (U.S. State Laws)
Depending on your state of residence, you may have rights to:
- Confirm whether we collect, share, or sell your personal information.
- Access the personal information we hold about you.
- Request correction or deletion.
- Opt out of the “sale” or targeted advertising involving your personal information.
- Withdraw consent to the collection or sharing of your personal information.
- Limit the use of sensitive personal information.
- Be free from discrimination for exercising your privacy rights.
- Appeal a decision regarding your privacy request.
To exercise these rights, contact us at careteam@restoracalm.com.
6. Data Retention & Deletion
We keep your personal information only as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law. When no longer needed, information is securely deleted or de-identified.
7. Security
We implement technical and organizational safeguards including:
- Encryption in transit and at rest
- Role-based access controls
- Secure data centers and monitoring
- Employee training on privacy and data handling
No system is 100% secure, but we work to protect your data consistent with industry standards.
8. Third-Party Services
Restora Calm may integrate or link to third-party services governed by their own privacy policies and terms. We are not responsible for their data practices.
9. Children’s Privacy
The Service is intended for adults aged 18 and older. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately so we can delete it.
10. Changes to this Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice on our website or by email. Continued use of the Service constitutes acceptance of the revised policy.
11. Contact Us
For privacy questions or requests, contact us at careteam@restoracalm.com or submit a message via the Restora Calm app.